Enhancing Tenant Communication for Eightfold Property

Introduction

In the fast-moving world of property management, clear and efficient communication between tenants, landlords, and agents is essential. Eightfold Property, a leading sales and lettings agency in Brighton, recognized this need and sought a digital solution to streamline their processes.

We were introduced to Eightfold by their design partners, Whitespace, an agency we have collaborated with closely over the years. Together, we developed a bespoke mobile application that enhances tenant engagement and simplifies key aspects of property management.

The Challenge

Eightfold wanted to provide tenants with an easy-to-use platform for reporting maintenance issues, ensuring timely communication between all parties involved. Key requirements for the app included:

• A reporting tool allowing tenants to submit maintenance issues with descriptions and supporting photographs.
• A rent calculator to help tenants manage their financial commitments.
• A payment calendar to track due dates and ensure timely rent payments.

Our Solution

Working in close partnership with Eightfold and Whitespace, we developed a mobile app that delivers a seamless user experience. The app includes:

• Intuitive Issue Reporting: Tenants can log maintenance requests and upload photos directly, ensuring landlords and agents receive clear and actionable reports.
• Rent Calculation Tool: A built-in rent calculator helps tenants understand their payment breakdowns, reducing confusion and potential disputes.
• Automated Payment Reminders: The payment calendar feature helps tenants track upcoming rent deadlines, promoting better financial planning.

The Outcome

Following the app’s launch, Eightfold saw a noticeable improvement in tenant engagement and communication efficiency. Issues were reported and resolved more quickly, and tenants benefited from a more transparent and convenient renting experience.

This collaboration with Eightfold and Whitespace showcases how digital innovation can transform property management, making processes smoother for both agents and tenants.

Looking to develop a custom app to enhance your business operations? Get in touch with us today.